PXLUR Support
Have a question, a problem with a purchase, or feedback about the app? We’re happy to help.
Email support
The fastest way to reach us. Include your PXLUR username, iPhone model and iOS version if you’re reporting a problem.
support@pxlur.comPurchases
Tap Restore Purchase on the in-app purchase screen. Refunds and cancellations are handled by Apple.
Report a problem to AppleDelete your account
Log in, open Profile → Settings and tap Delete Account. Or email us from your account’s email address and we’ll delete it and your uploads for you.
Frequently asked questions
How do I set a PXLUR wallpaper as my Lock Screen?
Save the wallpaper in PXLUR (it is saved to your Photos library as a Live Photo). Then open Settings → Wallpaper → Add New Wallpaper → Photos, pick the Live Photo and make sure the Live Photo option is on. Touch and hold or wake your iPhone to see it move.
The app also includes a visual guide under Profile → Settings → How to set Live Wallpaper.
How does the free monthly wallpaper work?
Every month you can download one non-premium wallpaper for free. Your free download and remaining downloads are shown at the top of the Explore tab.
What are premium wallpapers and download packs?
Wallpapers marked Premium can be unlocked with a download pack or a monthly plan purchased in the app. You can also watch a short ad for a chance to unlock a premium wallpaper.
I bought something but it isn’t showing. How do I restore purchases?
Make sure you’re signed in to the same account, then open the purchase screen (tap any Premium wallpaper) and tap Restore Purchase. If it still doesn’t appear, email support@pxlur.com with the date of purchase and your PXLUR username.
How do I cancel a subscription or request a refund?
Purchases are handled by Apple. To cancel, open Settings → [your name] → Subscriptions on your iPhone. To request a refund, visit reportaproblem.apple.com.
How do I upload my own wallpaper?
Create an account or log in, go to the Profile tab and tap Upload A Wallpaper. Uploads must follow our Content Policy.
I forgot my password.
On the Log In screen tap Forgot your password? and follow the link sent to your email. If you don’t receive it, check your spam folder or contact us.
How do I report a wallpaper or a copyright issue?
Email support@pxlur.com with the wallpaper name or a screenshot and the reason for the report. See our Content Policy for details.
Still need help?
Send us a message and the PXLUR team will get back to you.
Read our Privacy Policy, User Agreement and Content Policy.